Senior Manager, Learning & Development Technologies

Leads the learning technology ecosystem transformation, including Learning Management Systems (LMS), Learning Experience Platforms (LXP), AI-driven learning solutions, Workday Learning and analytics tools. This role will oversee the end-to-end learning strategy, from needs analysis, instructional design, E-learning methodologies to digital learning implementation by integrating cutting-edge digital solutions, fostering leadership growth, and enhancing workforce capability to support business objectives. The Mgr 2, Learning and Development Technologies will work closely with HR, IT, the different service lines and business leaders, out of the “Learning Accelerator” Center of Expertise (CoE) to create/implement learner-centric, scalable, data-driven
decision-making to optimize learning experiences and associate growth.

Salary Range: $110k - $138k / yr. 

ESSENTIAL FUNCTIONS:

Digital Learning Strategy & Execution

• Develops and executes a comprehensive digital learning strategy that aligns with business goals and talent/learning development needs.
• Manages the Learning Accelerator CoE in leveraging AI, learning management systems (LMS), learning experience platforms (LXP), microlearning, VR/AR, gamification, and mobile learning to enhance associate engagement.
• Leads the creation of scalable, innovative learning programs, including instructor-led training (ILT), virtual learning, e-learning, coaching, and blended learning solutions.
• Implements innovative content curation, and personalization strategies to ensure our associates receive relevant and impactful learning experiences.
• Ensures seamless integration of learning systems with enterprise platforms (e.g., Workday HCM, HRIS, talent management systems).
• Evaluates and adopts emerging technologies such as adaptive learning, virtual reality (VR), augmented reality (AR), AI coaching bots, and immersive simulations.
• Drives adoption of digital learning tools and platforms across the organization.

Instructional Design & Developement

• Designs, develops and implements engaging courses and training materials including elearnign modules, instructor-led training (ILT), virtual instructor-led training (vILT).
• Develops engaging instructional materials such as storyboards, facilitator guides, participant workbooks, assessments, and performance support tools.
• Incorporates interactive elements, high-quality graphics, gamification, and multimedia, (audio, video, animations) to enhance learning outcomes and learning engagement.
• Utilizes authoring tools such as Articulate Storyline, Rise, Adobe Captivate, Camtasia, or similar software to build high quality e-learning content.
• Leverages SCORM xAPI, and HTML5 to ensure seamless integration with Learning Management Systems (LMS) and Learning Experience Platforms (LXP).
• Develops responsive, mobile-friendly learning solutions optimized for accessibility (WCAG, ADA compliance).

Stakeholder and Vendor Management  

• Collaborates with business leaders, HR partners, service line leaders, and SMEs to align learning initiatives with company priorities.
• Manages end-to-end learning program execution, relationships with learning technology vendors, content providers, and external consultants to ensure high-quality and scalable solutions.
• Develops and delivers communication and training strategies to ensure successful technology adoption.
• Advocates for a data-driven learning culture, equipping stakeholders with insights on learner behaviors and training effectiveness.
• Acts as a trusted advisor providing thought leadership on emerging learning trends, tools, and methodologies to enhance organizational capability.

Learning Experience & Digital Transformation

• Delivers engaging and interactive training sessions (instructor-led, virtual, or blended learning) workshops,
  learning labs on various topics, including leadership, professional skills, compliance, and technical training.
• Applies adult learning principles, instructional design models (ADDIE, SAM, Bloom’s Taxonomy, Gagné’s
  Nine Events of Instruction), and cognitive science to create effective learning experiences.
• Conducts needs assessments, learner personas, and content analysis to align training programs with
  business goals.
• Utilizes modern learning techniques such as microlearning, social learning, storytelling, gamification, and
  experiential learning to enhance engagement.

Measurement and Continuous Improvement 

• Utilizes learning analytics, feedback mechanisms, and KPIs to assess program effectiveness and continuously improve learning initiatives.
• Implements data-driven learning solutions to measure business impact, learner engagement, and ROI.
• Works closely with the LMS administrator to develop reporting frameworks to communicate the success of learning initiatives to leadership.
• Collects feedback, identifies lessons learned, and refines processes to continuously improve learning outcomes.
• Leverages data and analytics to assess adoption rates, identify resistance areas, and guide decisionmaking.

EDUCATION:

• Bachelor’s degree in IT, ComputerScinece, data, AI, technology, or a related field.
• Certification in leading digital learning innovation, including AI, AR/VR, chatbots, LMS, and automation is highly desirable.

EXPERIENCE:

• 5-7+ years of experience in in instructional design, eLearning development, or digital learning strategy.
• Proven track record of implementing enterprise learning platforms (LMS, LXP, AI-driven tools).
• Experience working with Workday Learning, Degreed, EdCast, Cornerstone, SAP SuccessFactors, LinkedIn Learning, Udemy Business, and emerging learning technologies.
• Experience with Workday HCM integration for learning and development.
• Strong knowledge of learning technology standards (SCORM, xAPI, LTI, API integrations, AI-powered learning analytics, and learning personalization strategies.
• Experience with AI-driven learning solutions, virtual reality (VR) learning, and adaptive learning technologies.
• Experience in leadership development, competency frameworks, and skills-based learning initiatives.
• Experience facilitating in both in-person and virtual learning environments.

KNOWLEDGE, SKILLS, ABILITIES:

• Strong knowledge of adult learning principles, instructional design models (e.g., ADDIE, Agile Learning), and content authoring tools (e.g., Articulate 360, Adobe Captivate, Camtasia).
• Ability to use data and analytics to measure learning impact and inform decision-making.
• Exceptional stakeholder management, communication, facilitation, and presentation skills required.
• Proven expertise in designing and implementing change management to promote and advocate L&D related change.
• Ability to assess organizational readiness and develop targeted strategies to foster adoption.
• Data -driven mindset with experience in measuring change outcomes and ROI.
• Strong problem-solving, facilitation, and decision-making abilities.
• Proficiency in project management and familiarity with tools such as Relias, Workday, Salesforce, or other enterprise systems is a plus.
• Comfortable working in a dynamic, fast-paced environment with multiple priorities.