Sr. Manager Learning Solutions and Talent Development

OVERVIEW OF POSITION:

Lead the design, implementation, and scaling of our digital learning and talent development initiatives. This role will drive the transformation of our learning ecosystem by integrating cutting-edge digital solutions, fostering leadership growth, and enhancing workforce capability to support business objectives. The Mgr 2, Learning Solutions and Talent Dev will work out of the “Learning Accelerator” center of expertise (CoE) and will have a deep understanding of digital learning technologies, instructional design, talent development strategies, and data-driven decision-making to optimize learning experiences and associate growth.

Starting Salary Range: $135k - $155k / yr.

ESSENTIAL FUNCTIONS:

• Digital Learning Strategy & Execution.
• Develops and executes a comprehensive digital learning strategy that aligns with business goals and talent/learning development needs.
• Manages the Learning Accelerator CoE in leveraging AI, learning management systems (LMS), learning experience platforms (LXP), microlearning, VR/AR, gamification, and mobile learning to enhance associate engagement.
• Leads the creation of scalable, innovative learning programs, including instructor-led training (ILT), virtual learning, e-learning, coaching, and blended learning solutions.
• Implements innovative content curation, and personalization strategies to ensure our associates receive relevant and impactful learning experiences.
• Drives adoption of digital learning tools and platforms across the organization.
• Learning & Talent Development.
• Designs, develops, and manages learning and development programs, career pathways, and skills-based learning frameworks.
• Collaborates with HR and business leaders to identify critical skills gaps and develop targeted learning solutions.
• Implements data-driven learning analytics and assessments to measure impact and continuously improve talent development initiatives.
• Ensures all L&D initiatives are aligned with diversity, equity, and inclusion (DEI) principles and are accessible to our diverse workforce. Partners with our DEI RISE team to ensure inclusive and accessible learning solutions.
• Stakeholder and Vendor Management.
• Collaborates with business leaders, HR partners, service line leaders, and SMEs to align learning initiatives with company priorities.
• Manages end-to-end learning program execution, relationships with learning technology vendors, content providers, and external consultants to ensure high-quality and scalable solutions.
• Acts as a trusted advisor providing thought leadership on emerging learning trends, tools, and methodologies to enhance organizational capability.
• Learning Delivery & Facilitation.
• Delivers engaging and interactive training sessions (instructor-led, virtual, or blended learning) workshops, learning labs on various topics, including leadership, professional skills, compliance, and technical training.
• Facilitates and leads psychometric assessments like DISC, CliftonStrengths, 360 Feedback and others.
• Facilitates a variety of team building activities and immersions during offsites and leadership council meetings and engagements.
• Adapts facilitation style to different learning audiences and adjusts content delivery based on participant needs.
• Utilizes modern learning techniques such as microlearning, storytelling, gamification, and experiential learning to enhance engagement.
• Team Leadership and Capability Building.
• Leads, mentors, and coaches, our “Learning Accelerator” CoE team members.
• Collaborates with Learning & Development (L&D) service line teams to develop and refine training materials based on learner feedback and business needs.
• Provides coaching and support to our associates to reinforce learning and ensure practical application.
• Fosters an inclusive and dynamic learning environment, encouraging participation, and knowledge retention.
• Measurement and Continuous Improvement.
• Utilizes learning analytics, feedback mechanisms, and KPIs to assess program effectiveness and continuously improve learning initiatives.
• Implements data-driven learning solutions to measure business impact, learner engagement, and ROI.
• Works closely with the LMS administrator to develop reporting frameworks to communicate the success of learning initiatives to leadership.
• Collects feedback, identifies lessons learned, and refines processes to continuously improve learning outcomes.
• Leverages data and analytics to assess adoption rates, identify resistance areas, and guide decision making.

EDUCATION:

• Bachelor’s degree in HR, Leadership, organizational development, Business Administration, Psychology, or a related field.
• Certifications in L&D, Talent Development, or Coaching (e.g., CPTD, CPLP, ATD, DISC, MBTI, 360 feedback, Kornferry, CliftonStrengths) executive coaching methodologies, Hogan and other Psychometric assessments. ICF certified is a strong plus.

EXPERIENCE:

• 5-7+ years of experience in digital learning, talent development, instructional design, or a related field.
• Proven track record in designing, implementing, and scaling digital learning solutions and L&D programs in corporate environments.
• Experience with AI-driven learning solutions, virtual reality (VR) learning, and adaptive learning technologies.
• Experience in leadership development, competency frameworks, and skills-based learning initiatives.
• Experience facilitating in both in-person and virtual learning environments.

KNOWLEDGE, SKILLS, ABILITIES:

• Expertise in LMS/LXP platforms (e.g., Workday Learning, Degreed, Cornerstone, SAP SuccessFactors, LinkedIn Learning, Udemy Business) and emerging learning technologies.
• Strong knowledge of adult learning principles, instructional design models (e.g., ADDIE, Agile Learning), and content authoring tools (e.g., Articulate 360, Adobe Captivate, Camtasia).
• Ability to use data and analytics to measure learning impact and inform decision-making.
• Exceptional stakeholder management, communication, facilitation and presentation skills required.
• Proven expertise in designing and implementing change management to promote and advocate L&D related change.
• Ability to assess organizational readiness and develop targeted strategies to foster adoption.
• Data -driven mindset with experience in measuring change outcomes and ROI.
• Strong problem-solving, facilitation, and decision-making abilities.
• Proficiency in project management and familiarity with tools such as Relias, Workday, Salesforce, or other enterprise systems is a plus.
• Comfortable working in a dynamic, fast-paced environment with multiple priorities.