Operations Manager 2 - Adult Day Services

This role involves review of new site location, help with construction and facilities maintenance for all of ADS organizing schedules, tracking progress, and ensuring that resources are utilized effectively. Maintains clear communication with team members and assists in the documentation of the workflows, aiming to support the overall effeciency of the operations.

Position: Operations Manager 2 - Adult Day Services

Schedule: Monday-Friday 7:00 am to 4:00 pm

Location: Hybrid - Driving required as needed to any Adult Day Services location in Southern California

Salary: $74k-$111,000k annually

Join our team and begin a career with purpose!  

Empathy, compassion, respect, and trust? Are these your values? If so, apply today! At ESSC these are our values too and they drive our passion to achieve our mission.

• Excellent Monday through Friday work schedule.
• Full-time positions are eligible for medical, dental, & vision, 401k program, tuition reimbursement of up to $5,250 per year, student loan counseling program, 15 days of paid time off, 11 paid holidays, etc.
• We offer a career path with room to grow
• Great work culture & work/life balance

ESSC is the largest disability services organization in California and we have been operating for over 100 years! At ESSC, we value the uniqueness and dignity of our associates and their contributions to our organization. Join a team with an amazing work culture, career path, and great benefits for part and full-time positions. 

• Intake/Consulting
• Conduct Needs Assessment: Performs basic intake assessments with business units to identify primary needs and relay relevant information to the functional team for solution design.
• Stay Informed on Industry Trends: Keeps updated on industry trends and relevant regulations to support the team in recommending process improvements. Shares key insights during team meetings.
• Support Strategic Planning: Assists in gathering data and drafting recommendations to inform the development of strategic plans, based on preliminary analyses of stakeholder needs.
• Day-to-Day Operations:
  • Communicate Talent Management Approaches: Shares and communicates standard talent management practices and data insights with stakeholders to build understanding of solutions.
  • Support Strategy Implementation: Helps implement talent management strategies and tools to support business response to opportunities; provides feedback to enhance tools and assessments.
  • Presentation Preparation and Documentation: Creates basic presentations, memos, and visual aids, ensuring accuracy and clarity. Maintains organized files and records.
  • Collaborate on Diagnostics and Data Presentation: Partners with team members to share information and standardize diagnostics, analysis, and reporting techniques.
  • Streamline Resource Allocation: Helps track resources and captures insights for effective resource assignment to projects.
• Vendor Management:
• • •  Conduct Vendor Research: Conducts initial research to identify potential vendors, assess their offerings, and assists in evaluating quality, pricing, and reliability.
    • Support Vendor Relationship Management: Assists in maintaining vendor relationships by helping organize communication and tracking performance and service levels.
    • Track Vendor Deliverables: Monitors and documents vendor performance to ensure deliverables meet expectations and escalates issues as needed.
• Program Planning:
  • • Support Functional Team Initiatives: Contributes to planning and implementation of programs by gathering data and drafting summaries of findings for functional teams.
    • Assist in Process Improvement: Helps in collecting and analyzing data to evaluate program outcomes and identifies areas for improvement.
• Report Program Progress: Prepares status updates on functional program initiatives, detailing progress, gaps, and successes.
• Stakeholder Liaison:
  • Facilitate Communication Between Teams: Acts as a liaison by ensuring accurate information exchange between various functions and teams.
• Organize Meetings and Workshops: Schedules and support meetings or workshops, documenting action items, and sharing follow-up notes with relevant stakeholders.
• Gather Stakeholder Feedback: Collects feedback from stakeholders to ensure their needs and concerns are documented and communicated to the appropriate teams.
• Project Management:
  • Assist in Project Coordination: Provides support to ongoing projects by coordinating tasks, tracking project milestones, and reporting progress to stakeholders.
  • Document Project Information: Ensures all project-related information is accurately recorded and shared with relevant team members.
  • Support Budget Tracking: Helps monitor project budgets, resource allocation, and timelines to ensure adherence to project goals and organizational priorities.

Education:BA degree

Experience: 3-5 Years of Experience or equivalent combination of education and experience to perform the job
successfully

Knowledge, skills, and abilities:

• Understanding of industry awareness of the stakeholder requirements through appropriate “Intaking “skills would be strongly preferred
• Improved program and project management skills with the ability to collaborate and influence multiple stakeholders.
• Ability to coordinate, prioritize, and implement multiple and shifting tasks.
• Proven ability to work effectively in a team environment.
• Demonstrated proficiency in MS Office Applications (Outlook, Word, PowerPoint, Excel).
• Ability to communicate effectively through oral and written skills with all levels of staff and the public.
• Ability to skillfully deal with internal associates and external partners respectfully, professionally and with diplomacy and tact.
• Ability to maintain confidentiality and exercise a high level of discretion.
• Ability to be focused and flexible while shifting/changing priorities.
• Demonstrated ability in preparing accurate information for presentation via research, writing and compilation of data.
• Ability to obtain and maintain a criminal record/fingerprint clearance from the Department of Justice and Federal Bureau of Investigation per Easterseals Southern California and/or program requirements.
• Must pass all drug testing required by ESSC.