Responsibilities include patient scheduling and communication to appropriate associates, providing pertinent patient information and other appropriate assistance to direct service associates, and giving support to the department as needed.
Maintaining an accurate computer-based scheduling system and records
Assigning new and existing patients to therapists in the scheduling system in a timely manner
Updating schedules daily and assuring updates are inputted as submitted by interventionists
Reassigning therapists to patients as needed
Monitoring daily attendance calls
Communicating with associates, families, physicians and other contacts
Processing of department paperwork and attending staff meetings and trainings.
Associate's degree or two years of college course work in a related field required
Handling large volume of incoming calls and data entry experience is a must; prior scheduling experience highly preferred
Two years of customer service and/or administrative support experience is a must
Must possess superior time management and organizational skills with the ability to coordinate multiple schedules based on individual preference and guidelines
Ability to maintain customer service orientation and professionalism in all interactions
Ability to communicate effectively orally and in writing with all levels of staff and the general public
Must be detail-oriented, reliable, and willing to work in a fast-paced environment
Must obtain fingerprint clearance with DOJ and FBI