Easterseals Southern California

  • Scheduler Coordinator

    Job Locations US-CA-Valencia
    Job ID
    2018-1790
  • Overview

    Responsibilities include patient scheduling and communication to appropriate associates, providing pertinent patient information and other appropriate assistance to direct service associates, and giving support to the department as needed.

    Responsibilities

    • Maintaining an accurate computer-based scheduling system and records
    • Assigning new and existing patients to therapists in the scheduling system in a timely manner
    • Updating schedules daily and assuring updates are inputted as submitted by interventionists
    • Reassigning therapists to patients as needed
    • Generating schedules
    • Monitoring daily attendance calls
    • Communicating with associates, families, physicians and other contacts
    • Processing of department paperwork and attending staff meetings and trainings.

    Qualifications

    • Associate's degree or two years of college course work in a related field required
    • Handling large volume of incoming calls and data entry experience is a must; prior scheduling experience highly preferred
    • Two years of customer service and/or administrative support experience is a must
    • Must possess superior time management and organizational skills with the ability to coordinate multiple schedules based on individual preference and guidelines
    • Ability to maintain customer service orientation and professionalism in all interactions
    • Ability to communicate effectively orally and in writing with all levels of staff and the general public
    • Must be detail-oriented, reliable, and willing to work in a fast-paced environment
    • Must obtain fingerprint clearance with DOJ and FBI
    • Bilingual a plus

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