Easterseals Southern California

Associate Director- Behavioral Provider Network

Job Locations US-CA-San Diego
Job ID


Under general direction, serve as the clinical case managers primary point-of-contact for practitioners, service providers, and participants; ensure complete and accurate documentation has been processed; facilitate resolution of grievances. Provides direction and supervision of the day-to-day activities of the clinic's medical programs; manages, implements and monitors the quality assurance programs; develops and implements programs to retain volunteers and clinical staff; implements credentialing, re-credentialing and in-service training programs; assists in long- and short-term planning.


  • Serves as the primary point-of-contact and liaison with network providers, ESSC RCDs, participant caregiver, Kaiser Permanente, and other professionals as needed. Follows up on assigned requests for ABA subcontracting. Monitors behavioral network providers by observation of services provided, two times per year per family, or as directed by management.
  • Serves as the primary point-of- contact and liaison with participants assigned to a network provider. Manages service provider assignment process, and facilitates resolution of participant grievances and issues. Receives, responds, redirects, reports and/or documents participant and caregiver interactions as required.
  • Oversees behavioral network providers to ensure quality service with referrals, assignments, reports, and communications as directed; trains, supports, and evaluates, services provided by behavior network providers, as necessary. Assists the Clinical Case Manager with ensuring Clinical Case Manager (CCM ) responsibilities, authorities, and accountabilities are defined and understood. Manages and evaluate performance, and monitors productivity of clinical case managers as assigned by Director.
  • Conducts weekly meetings with Clinical Case Managers (CCM) for review and monitoring of report submission timelines, caseload, capacity needs of referrals to behavior provider network, and clinical support
  • Monitors and supports performance management of network providers
  • Assists the Director with completing necessary documentation including evaluation, quality assurance reviews, and audits
  • Attends and participates in Clinical Case Manager team meetings; leads, collaborates, and/or participates in service and/or organizational activities or Performance Improvement Projects.
  • Attends or runs Clinical Case Manager team meetings, and assists the Director with coordinating associate development trainings
  • Prepares or provides specialized training and instruction material as assigned by Director Provides initial and ongoing training for Clinical Case Manager associates
  • Assists with development and maintenance of training documents for network providers Monitors and supports performance management of Clinical Case Managers


  • Minimum of six months of employment as a Clinical Case Manager at Easterseals Southern California, and an understanding of the organization and department policies and practices
  • Typically requires a MA/MS with a BCBA
  • Four years of administrative/clerical environment experience in a clinical setting, and prior supervisory experience
  • Proficient in Microsoft Office (Word, Excel, Outlook), Windows-based applications, databases, and internet usage, with demonstrated knowledge of modern office practices and operations, business etiquette, telephone protocol, machines and equipment
  • Demonstrated organizational, decision-making, and oral and written communication skills, with the ability to communicate effectively with all levels of associates, physician's office personnel, and the general public. General knowledge of clinical and business needs and processes within health care organizations
  • Ability to assist in efficient office operations, work independently, and as a team member; to maintain customer-service orientation and professionalism in all interactions; to exercise discretion and confidentiality pertaining to the work environment


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