LMS Administrator

The LMS Administrator manages the implementation, maintenance, and optimization of the organization’s Learning Management System (LMS). This role ensures the effective delivery of training, compliance with regulatory standards, and alignment with the organization’s Easterseals Southern California (ESSC)’s mission. The ideal candidate is analytical, tech-savvy, and passionate about enabling employee growth and compliance through Workday.

Starting Salary: $69k - $87k / Year

• Lead and support LMS implementation projects, including data migration, system integration, and roll-out, in partnership with HR, IT, and external vendors.

• Serve as the subject matter expert for LMS functionality, configuration, and best practices.

• Manage and maintain training content, course catalogs, learning paths, and user records, ensuring accessibility for associates.

• Configure system features, workflows, notifications, and approval processes to support regulatory compliance (e.g., HIPAA, OSHA, Joint Commission) and grant requirements.

• Oversee SCORM, xAPI, and AICC compliance for all learning content, including mandatory training modules.

• Provide technical support and troubleshooting for LMS users and instructors, including remote and field-based staff.

• Develop and deliver end-user training and documentation for system features and updates, ensuring accessibility for all learners.

• Create and maintain custom reports, dashboards, and analytics to track learning activity, compliance, and impact on organizational goals.

• Monitor system performance, conduct regular audits, and ensure data integrity and security, with special attention to protected health information (PHI) and sensitive data.

• Manage external content catalogs and third-party course integrations, including continuing education and credentialing providers.

• Stay current with LMS trends, regulatory requirements, and emerging technologies in healthcare and nonprofit sectors to recommend system enhancements.

• Collaborate with stakeholders to assess learning needs, support grant-funded initiatives, and optimize LMS utilization for mission-driven outcomes.

• Support diversity, equity, and inclusion (DEI) initiatives through accessible and culturally competent learning solutions.

• Oversees functional management of learning; turning available functionality on/off. Configuring how functionality is deployed to end users, helps in integrating the existing content, configures, and generates reports, including registrations, completions, evaluations, % utilization, and other learning data trends.

• Investigates and scans courses for lesson plans and exams. Scrutinize for SCORM compliance and AICC features.

• Provides support to LMS users and service line instructors in the investigation, analysis, and resolution of technical issues.

• Creates custom course and user fields. Sets up and maintains user records and organizational structure management.

• Defines and assigns system and course roles. Trains system users on functionalities and new features.

• Advises the business on LMS best practices and optimizations.

• Manages ongoing system improvements and configuration of new features; sets up and manages the course catalog and learning objects, configures learning paths by position and other criteria, configures rules, approval workflows, and notifications associated to each system feature and manages external content catalog and 3rd party courses.

• Tests new courses prior to go-lives to ensure they meet data governance and process standards.

• Establishes audit process for learning campaigns, curriculums, and ensure a well-entrenched reporting structure is set up, incorporating dashboards and other reporting tools.

• Perform other duties as assigned.

EDUCATION:

• Associates or Bachelor's degree in Information Technology, Computer Sciences, Data Science, or an equivalent combination of education and work experience.

EXPERIENCE:

• 1-3 years of experience working in Relias LMS, preferred.

• 2-4 years of experience administering Workday LMS is, required.

• Experience with LMS data migration, system implementation, integration, and rollout of Workday LMS system is required.

• Experience with data architecture between different systems and platforms.

KNOWLEDGE, SKILLS, ABILITIES:

• Demonstrated LMS administration experience, including end-user training and day-to-day support, including uploading courses, testing, creating learning assignments, setting up notifications, and configuring custom reports and reporting of learning content.

• Experience in creation of classes and enrollment of learners on LMS Highly organized, detail-oriented, and able to prioritize, manage, and complete projects with tight deadlines.

• Must pass background check and all drug testing required by ESSC.

• Strong organizational, analytical, and project management skills

• Proficiency in configuring LMS features, creating learning assignments, and managing notifications. 

• Ability to develop and visualize data-driven reports and dashboards for compliance

• Working knowledge of user profile customizations, including custom fields, data attributes, and profile management workflows.

• Familiarity with data export processes, calculated fields, and managing large-scale data sets (especially exports involving 1,000+ users.

• Basic understanding of Single Sign-On (SSO) integrations, including updating SSO-related fields under Professional Information or equivalent profile areas.