Vice President, Head of Clinical Operations

The Vice President, Head of Clinical Operations for Autism Services is a key enterprise leader responsible for translating strategic vision into operational execution for Easterseals Southern California (ESSC). Reporting to the Chief Clinical Officer, this role partners closely with the VP, Head of Clinical Services to ensure operational standards and supports are in place. This role leads the implementation of standardized workflows, center development, and performance management systems that drive efficiency, quality, and compliance. With oversight of fiscal planning, data analytics, and cross-functional initiatives, this role ensures that Autism Services deliver measurable outcomes, operational excellence, and a consistent experience for individuals, families, and stakeholders.

Compensation ranges from $170,000 - $221,000 annually

• Participates as a key member of the leadership team to develop and implement the Autism Services strategic plan, goals, and objectives aligned with Easterseals’ mission.
• Reviews, revises and implements consistent operational standards, practices, and workflows across all autism service centers for added efficiencies and opportunities through the use of technology and other systems.
• Standardizes workflows and operational practices across all autism service centers to ensure efficiency, high-quality care, and consistency.
• Leads and mentor a team of direct reports, fostering alignment with organizational goals and a culture of excellence.
• Oversees staffing models, training, and service delivery in partnership with service line leads.
• Partners with the VP of Clinical Services and the VP of Networks to align operations with clinical strategy and evidence-based practices.
• Collaborates with the VP of Provider Networks and the VP of Clinical Services to expand access, enhance provider performance, and improve participant outcomes.
• Works cross-functionally with People Services on recruitment, succession planning, and leadership development.
• Partners with service line leads to provide comprehensive oversight and ensure consistency in all aspects of Autism Services operations, including staffing, training, and service delivery.
• Supports the financial health by ensuring budgets are strategically developed, closely monitored, and effectively managed. Services should be maximizing revenue streams, controlling costs, and optimizing resource allocation to support long-term financial stability and mission-driven outcomes.
• Leads quality assurance and process improvement initiatives to enhance service delivery and client outcomes.
• Leads innovative initiatives by identifying and implementing new care delivery models, operational technologies, and strategic partnerships that enhance service efficiency, scalability, and outcomes.
• Leverages data analytics to guide strategic decision-making, track key performance indicators (KPIs), and foster a culture of continuous improvement across clinical and operational domains.
• Promotes a culture of service excellence and feedback across all stakeholder groups.
• Leads quality assurance and process improvement initiatives to strengthen service delivery, ensure regulatory compliance, and enhance client outcomes.
• Ensures adherence to legal and ethical standards. This includes industry regulations, ESSC’s policies, and ethical conduct within the workplace. Foster a culture of Compliance, Ethics, and Integrity within the organization.
• Oversees the planning and development of new autism centers and facility enhancements, ensuring operational efficiency, regulatory compliance, and alignment with strategic growth objectives.
• Provides strategic leadership for the autism service line, overseeing project change management initiatives, driving change, cultivating a culture of excellence and innovation, and contributing to the development and evaluation of new programs.
• Collaborates with external vendors, payors, and internal stakeholders to ensure consistent, high-quality service delivery, effective communication, and enhanced client satisfaction across all operational touchpoints.
• Promotes a culture of service excellence and continuous feedback across all stakeholder groups.
• Partners with leaders to ensure strategic alignment and unified support of organizational priorities.

Education

• Master’s degree in healthcare administration, business analysis, clinical psychology, behavioral health, or related field.

Experience

• Minimum 10 years of progressive leadership experience in clinical operations, preferably in autism, health care or behavioral health services.
• Proven ability to lead multidisciplinary teams, manage complex projects, and drive strategic initiatives.
• Proven success in strategic leadership roles
• A track record of driving operational excellence and innovation
• Deep domain expertise in autism service models, and regulatory compliance.

Knowledge, Skills and Abilities

• Exceptional analytical, organizational, and communication skills, with the ability to synthesize complex information and drive informed decision-making.
• Deep expertise in autism spectrum disorders and evidence-based treatment models, including some preferred but not mandatory experience in Applied Behavior Analysis (ABA).
• Comprehensive knowledge of healthcare operations, clinical standards, and regulatory compliance within behavioral health settings.
• Proficiency in financial management, strategic budgeting, and utilization of data reporting tools to support operational and clinical performance.
• Advanced capabilities in strategic planning, organizational development, and leading enterprise-wide change management initiatives.
• Proven ability to lead, inspire, and develop cross-functional teams in a dynamic, mission-driven environment.
• Strong interpersonal and stakeholder engagement skills, with the ability to build trust and alignment across diverse audiences, including families, staff, and external partners.
• Expertise in project management and process improvement methodologies, such as Lean or Six Sigma.
• Skilled in interpreting complex data sets and translating insights into actionable strategies that enhance service delivery and outcomes.
• Demonstrated commitment to innovation, continuous learning, and fostering a culture of service excellence.