Organizational Development Manager

OVERVIEW OF POSITION:

We are looking for an Organizational Development (OD) Manager who can play a strategic and hands-on role in leading and facilitating initiatives that enhance organizational effectiveness, fostering a culture of continuous improvement, and supporting business transformation. This role is responsible for driving change management strategies, developing and implementing organizational design frameworks, leading OD interventions and enabling people-focused solutions that align with our company’s mission, values, and business objectives. This role involves analyzing organizational structures, developing strategies to improve work processes, and leading initiatives that foster positive change within our company.

Starting Salary Range: $132k - $140k / yr. 

ESSENTIAL FUNCTIONS:

Change Management (20%)

• Design and implement enterprise-level change management strategies using frameworks like ADKAR or Kotter’s 8-Step Process.
• Partner with business leaders to support large-scale change initiatives (technology implementations, reorganizations, cultural transformation, etc.).
• Conduct change impact analyses, stakeholder assessments, and readiness assessments.
• Create and execute communication, training, and reinforcement plans to sustain change adoption.
• Build internal change capability by coaching leaders and developing change management toolkits.

Organizational Design (35%)

• Lead organizational design and restructuring efforts to align structure with strategy.
• Collaborate with HRBPs and senior service line leaders to assess current state and recommend optimal org structures (e.g., spans and layers, team configurations, role clarity).
• Facilitate workshops and design sessions for scenario planning and future-state modeling.
• Use data and diagnostic tools (e.g., organization network analysis, headcount analytics) to inform design decisions.

Organizational Effectiveness & Strategy (40%)

• Diagnose organizational performance issues, develop strategies to improve efficiency, and associate engagement and align the organization’s structure, culture, processes and people with its strategic goals.
• Gather and analyze data to understand the organization's current performance, identify trends, and assess areas for improvement. 
• Use behavioral insights and principles leads OD intervention design involving identifying the problem, understanding its causes, and then designing a plan of action to influence the targeted behavior.
• Conduct thorough analyses of the current organizational structure within different service lines and identify areas for potential improvement. This includes understanding associate roles, departmental workflows, and overall company strategy.
• Provide coaching and guidance to managers and associates on organizational development matters, including performance management and career development.
• Facilitate offsite strategic planning sessions using different frameworks and models.
• Conduct organizational assessments and deliver insights to executive leadership teams.
• Lead cross-functional projects to improve collaboration, accountability, and executional effectiveness.
• Partner with HR and business units to align people strategy with strategic business objectives.

 Leadership Development & Culture (10%)

• Support leadership development initiatives, tracks, succession planning, and talent reviews.
• Facilitate leadership alignment sessions, retreats, and team effectiveness workshops, as & when needed.
• Drive culture-shaping programs in partnership with, Associate experience, RISE, IDEA, and Marcom teams.
• Use employee feedback (e.g., engagement surveys, pulse checks) to drive continuous improvement.

EDUCATION:

• Bachelor’s degree in organizational development, Business Administration, Psychology, or a related field.
• Prosci® Change Management Certification or equivalent preferred.

EXPERIENCE:

• 7-10 years of experience in change management, organizational development, or a related discipline.
• Proven track record of managing large-scale change initiatives.
• Demonstrated experience leading change in complex organizations.
• Strong background in organizational design, effectiveness, and transformation projects.

KNOWLEDGE, SKILLS, ABILITIES:

• In-depth knowledge of change management methodologies (e.g., Prosci, ADKAR, Kotter’s 8-Step Process).
• Proficiency in organizational diagnostics, job architecture, and design thinking.
• Excellent facilitation, consulting, and relationship-building skills.
• Exceptional stakeholder management, communication, and influential skills.
• Strong leadership and team-building capabilities.
• Strong business acumen with ability to influence at all levels of the organization.
• Experience with analytics and use of data to inform strategy.
• Strong problem-solving, facilitation, and decision-making abilities.
• Proficiency in project management and familiarity with tools such as Relias, Workday, Salesforce, or other enterprise systems is a plus.
• Comfortable working in a dynamic, fast-paced environment with multiple priorities.
• Agile mindset with strong project management and executional rigor.